Health Report Correction

Dentist's

This report provides a summary of the findings of a survey which was carried out during the week of 12th to 18th May. The survey consisted of 100 evaluation forms as well as 25 face-to-face interviews with patients after their dental visit. While the surgery was praised for its modern equipment, there were serious issues raised regarding the cleanliness of some of the facilities and the behaviour of the staff.

First impression

In general, the majority of the people interviewed expressed satisfaction with the overall impression of the surgery. They approved of the light-flooded premises and the quiet waiting room. There were similar results with regard to the extended opening hours, which make a dental visit possible even after a regular workday has ended.

Cleanliness

One issue which emerged from customer responses was the flouting of health regulations. While many mentioned the surgery’s clean overall impression, it was pointed out that the dentist often did not disinfect his hands before turning to a new patient. Five percent of the patients surveyed voiced concerns that this posed a health risk. They also disliked the fact that patients are encouraged to use toothpaste from a common tube in the bathroom as this may accelerate the spread of infections.

Staff

In terms of friendliness and politeness, staff scored highly. However, it also emerged from the survey that communication among the staff is something that needs addressing. One patient expressed his dissatisfaction: ‘One dentist told me that my wisdom tooth needs to be extracted. The next time I came here, they didn’t mention the wisdom tooth but concluded I need brackets.’

Recommendations

It is clear that certain points, hygiene in particular, need to be addressed. I would strongly recommend organising training for the staff in order to make them familiar with the current health regulations. It is also essential to keep better records of all the procedures in order to improve customer satisfaction.

In this report, I made some silly and unnecessary mistakes concerning subject-verb agreement and articles. I suppose this is because I had realized too late that we had to print the report and did it in a hurry. In the end, I handed it in without having proofread the printed version. I hope these kind of mistakes will not happen on the next progress check, where we have to write by hand.